Privacy Policy

This Privacy Policy explains how Mohammad Logistics (“we”, “us”, or “our”) collects, uses, and protects personal data when you use our website or contact us through Meta platforms (Facebook and Instagram). This policy is written to be clear and suitable for Meta/Facebook App Review and generally aligned with common privacy principles (e.g., GDPR/CCPA where applicable).

1) Who We Are

2) Information We Collect

• Information you provide directly: such as name, phone number, shipment/order details, and any information you include in a message.
• Basic technical data: such as IP address, browser type, and error logs for security and service reliability (may be collected by hosting providers).

2.1 Meta (Facebook & Instagram) Messaging Data

When you contact us through Facebook Messenger or Instagram Direct, we receive limited information from Meta Platforms to enable customer support and reply to your messages. This may include:

• Message content you send voluntarily.
• Sender name and profile picture (as provided by Meta).
• A technical identifier used to route and manage the conversation (e.g., PSID or similar).

3) How We Use Your Information

• To respond to inquiries and provide customer support.
• To deliver logistics services (shipping, delivery, storage) and operational coordination.
• To secure and improve the website and prevent misuse.

Important: Messenger and Instagram data is used for customer support only. We do not use Messenger/Instagram data for advertising, profiling, or selling data.

4) Legal Basis (GDPR where applicable)

• Contract / pre-contract steps: when you request a service or a quote.
• Legitimate interests: such as security, fraud prevention, and service improvement.
• Consent: when explicitly required (e.g., optional marketing communications if offered).

5) Data Sharing

We do not sell your personal data. We may share limited data only when necessary to provide the service, such as:

• Hosting, infrastructure, and communications providers (to operate the website and communication channels).
• Drivers/contractors/logistics partners (only the minimum needed to fulfill shipments).
• Public authorities when required by law.

Messages from Facebook and Instagram may be processed through Chatwoot, a self-hosted open-source customer support platform, used only to manage conversations and respond to users.

6) Cookies

Our website may use essential cookies required for functionality and security. If we add analytics or advertising in the future, we will update this policy and provide consent options where required.

7) Data Retention

• We retain data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
• We delete or anonymize data when it is no longer needed, where permitted by law.

8) Data Security

We implement reasonable safeguards (access controls, hosting security, and data minimization). However, no system is 100% secure.

9) Your Rights

• Access: request what data we hold about you.
• Correction: correct inaccurate data.
• Deletion: request deletion where legally possible.
• Objection/Restriction: in certain cases.

To make a privacy request, contact us by phone at 0795806224. We may ask for information to verify your identity before processing requests.

10) International Transfers

Some services may be hosted outside Jordan. Where applicable, we use appropriate safeguards (e.g., contractual protections) for cross-border transfers.

11) Children’s Privacy

Our services are not directed to children. If you believe a child provided data, contact us so we can remove it.

12) Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will be updated accordingly.

13) Contact

Mohammad Logistics — Jordan, Abu Nseir — Farid Arsheed St.
Phone: 0795806224

This policy applies to communications via Meta platforms (Facebook Messenger and Instagram Direct) in line with Meta platform requirements.